Terms & Conditions

Delivery information

All orders are shipped from the UK via Royal Mail.

Depending on the option you select, for mainland UK addresses, your order should be delivered within 48 hrs

International delivery times vary, but you should generally receive your order within 7 working days.

Note* customers will be liable to pay any international customs and duty fees. Creation will not be held responsible for any orders returned due to unpaid customs fees and will not issue refunds under these circumstances.

If you have any other delivery questions, please contact us at info@creationrebel.co.uk

Returns information

Should you not be 100% satisfied with your purchase, goods may be returned within 14 days of receipt. We will only accept returns on items which are in original sale condition with all tags attached and packaging intact.

Please email us at info@creationrebel.co.uk with your details and your reason for returning. We will then provide a return address. Please also clearly state whether you require a refund or exchange. Be aware that as stocks are limited you may not be able to exchange your item.

*Note* Customers are responsible for return shipping charges, except for faulty items. For your protection, please be sure to return your goods via recorded or registered post.

Exchanges

We cannot guarantee or hold stock for exchanges. To successfully exchange your item, we recommend you check online that the replacement item is available in the required size and colourway. Email us at info@creationrebel.co.uk with your details and we will send this out once you have returned the original item.

Refunds

For a full refund please fill out the returns form included with your order. If you did not receive a returns form, please contact us.

*Note* To qualify for a FULL refund, goods must be in original sale condition with all tags attached and packaging intact.